Onedrive Upload Blocked Contacting Server for Information

Last Updated: March 16, 2022

Contempo issues

If you are experiencing problems accessing OneDrive online, you can run into the status of Microsoft Role Online Services at the Service Wellness portal.

ISSUE

Some customers with macOS 12.two or subsequently may see the error message "Microsoft OneDrive uses a legacy organization extension that is not available in the latest versions of MacOS. Contact the developer for back up".

RECOMMENDED ACTION

Update your OneDrive to the latest version.

Update

On macOS 12.i "Monterey" and subsequently, macOS and OneDrive run a new Files On-Demand feel.

The macOS sync icons now look the same no affair which cloud service you use, and the macOS behavior might be new to yous.

Learn more than.

Outcome

This fault will appear if yous have two versions of OneDrive installed.

WORKAROUND

Nosotros do not back up running both standalone and App Store versions of OneDrive side by side.

If you desire to switch betwixt them, you must first remove the previous installation past running the Reset script within of the app bundle:

1. Right-click or CTRL-click the OneDrive app

2. Select Show package contents then Contents/resources/reset*.command

3. Install the latest OneDrive for macOS from your preferred source.

On macOS 12.1 and later, OneDrive runs a new Files On-Demand experience which may bear upon file path location and Autosave for some users.

Larn more than.

Concluding Updated: November 24, 2021

Consequence

Some customers are unable to sign in correctly when clicking a link to a shared file or folder.

WORKAROUND

Please sign in to onedrive.com before clicking the sharing link.

Last Updated: November 22, 2021

ISSUE

Some customers may be unable to preview saved e-mail .msg files with the following errors:

• The file couldn't exist opened

• No file to preview

• Hmm... looks like this file doesn't accept a preview we can prove you.

Condition

We are working on the problem, apologies for any inconvenience acquired.

Terminal Updated: November 22, 2021

Consequence

Some customers may encounter the error "items weren't added" when trying to add items to an album that has been shared with you.

STATUS

Y'all cannot add images to someone else'due south albums, only to shared folders. We're working hard to remove the Add items button which shouldn't be at that place.

ISSUE

After updating to macOS Monterey, OneDrive will appear to hang or crash when yous sign in to an on-premises SharePoint Server.

SharePoint online is not afflicted.

WORKAROUND

We are working on the trouble, but until then:

1. If you haven't updated to macOS Monterey, please consider delaying the update until this outcome is resolved.

2. If you have already update to macOS Monterey, you can still access your SharePoint and OneDrive content from the web.

ISSUE

Some users are seeing the error lawmaking 0x80049d61 when launching the OneDrive store app. Nosotros are aware of the problem and are working to release ready equally soon as possible.

WORKAROUND

Use the OneDrive desktop app or become to Onedrive.com.

Final Updated: Nov nineteen, 2020

ISSUE

Afterward updating to macOS Big Sur, some Mac users may see OneDrive stuck on "Processing changes" for a long time.

RECOMMENDED Activeness

This is acquired by a VolumeID alter which happened every bit office of the OS upgrade.

No action is required - please wait for the changes to complete.

ISSUE

Some customers may see that their Personal Vault folder displays text in the wrong language.

This is considering of a difference between your OneDrive language settings and your PC linguistic communication settings.

RECOMMENDED Activity

We have started to deploy a fix, only there are two workarounds immediately bachelor:

1. Change your Microsoft Account Profile linguistic communication settings to lucifer your PC language settings (Start > Settings > Brandish Language).

2. Sign out and close all browser windows.

3. Rename your Personal Vault folder:

   1. Sign in to OneDrive.com

   2. Unlock your Personal Vault binder.

   3. Cull Rename from the meridian menu bar. This will synchronize your linguistic communication settings.

Problems

Any client using a router which has BT Spider web Protect enabled will non be able to access OneDrive. Considering BT Web Protect works at a network level, it's applied to all devices using your home BT Broadband connectedness or BT Wi-fi when logging in with your BT ID.

STATUS: WORKAROUND

Disable BT Web Protect to allow access to OneDrive.

1. Sign in to your BT account.

2. Go to the My Security Settings page.

3. Switch the BT Spider web Protect toggle off.

   

Notation:If yous're using a router that's not from BT, there may be additional settings you need to change to make information technology compatible with BT Spider web Protect.

Common problems

The OneDriveFill-in settings now include your Desktop. You can prove either your PC's Desktop, or your Desktop binder in OneDrive.

In new installations of Windows 10 for many eligible users, the default setting is to save files to OneDrive, rather than to your PC. To learn how to change your OneDrive Backup settings, read Files salvage to OneDrive by default in Windows ten.

Upshot

When files are uploaded via the OneDrive.com website, the dates shown may exist the uploaded time and date, and not the expected file appointment.

Tips:

• If photos seem to be in the incorrect fourth dimension zone, that is because there's no time zone information in epitome EXIF metadata. OneDrive will e'er display the fourth dimension postage of the "Engagement Taken" field in UTC.

• Video files do contain timezone data, and so should display the correct time.

WORKAROUND

To bear witness the correct date, ensure the files or binder are bachelor on your PC by right-clicking the files or folder and select Ever keep on this device

Relieve disk space with OneDrive Files On-Demand for Windows 10.

You may meet a deviation between Size and Size on Diskwhen viewing file, folder or drive backdrop. This could be because of the following reasons:

1. The OneDrive Files On Need characteristic doesn't download the file to your estimator, merely a placeholder or link to it.

2. Storage utilities prove file categories, non the actual files.

For more information, read why OneDrive disk space and file size don't match.

Afterwards deselecting a folder from the list of folders yous choose to sync, you may see an error: "The file or binder already exists on OneDrive."

Workaround options:

Option one: Delete it from the PC.

Note:It's rubber to delete it because it's yet available in OneDrive online. If y'all don't want to have the binder in OneDrive and but accept the folder on your PC, motion the folder out of the PC's OneDrive binder (see option 2).

Option 2: Remove the file or folder from OneDrive.

Annotation:With the file included in selective sync, move the folder to another place outside the OneDrive folder structure. This will delete the files and folder from OneDrive.com and make them only available on your PC.

ISSUE

A duplicate file is created with your computer name added to the filename, for example:

• book1.xlsx

• book1-desktop-computer.xlsx

WORKAROUND

Windows:

1. SelectKickoff, blazon "credentials," and and so select Credentials Manager.

2. Select the Windows Credentials tab.

3. Under Generic Credentials, look for whatever entries containing "OneDrive Cached Credentials" and remove them.

4. Restart OneDrive.

Mac:

1. From Spotlight search type "keychain" and select "Keychain Access". If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.

2. Search for "OneDrive."

3. Delete "OneDrive Cached Credential."

4. Run OneDrive.

If these workarounds don't resolve the result, please uninstall and reinstall OneDrive:

• Download for Windows

• Download for Mac

Annotation: You won't lose files or data by disabling or uninstalling OneDrive on your reckoner. You can always access your files by signing in to OneDrive.com.

Result

When yous try to add your business relationship to OneDrive for Mac, y'all may receive the error: "You're already syncing this account."

WORKAROUND

1. From Spotlight search type "keychain" and select " Keychain Admission". If information technology'due south not visible in Spotlight, go to the Utilities binder and open Keychain Access from in that location.

2. Search for "OneDrive."

3. Delete "OneDrive Cached Credential."

4. Go to/Users/<username>/Library/Group Containers/

5. Find and deleteUBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist

6. Restart OneDrive.

See Likewise

What do the OneDrive error codes mean?

What do the OneDrive icons mean?

Hints and tips

• Read more on how to fix OneDrive sync issues, how to prepare problems uploading files, or what to do if you're over your OneDrive storage limit.

• Learn how to find lost or missing files in OneDrive or what the OneDrive mistake codes mean.

• Download the latest Windows updates to become the well-nigh out of OneDrive. For information on the latest version of OneDrive, read the OneDrive release notes.

Need more help?

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Source: https://support.microsoft.com/en-us/office/fixes-or-workarounds-for-recent-issues-in-onedrive-36110213-f3f6-490d-8cb7-3833539def0b

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